The technician, Keith, was very well versed on my BMW and its issues which is rare in a non-BMW service location. He was also very truthful about what the car needed and did not try to up-sell services that were not required. I also want to compliment Edward at the service desk who was very helpful and had great customer service skills! My car was ready on time, the price came in under the estimate and runs like new again. If more independent service stations hired and trained employees like yours – the major dealership service stations would be going out of business. As long as I live near Herndon Elden Street will see all my cars!