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The following reviews are from real customers who filled out the Rate Our Service form after a visit. Come see us today, then share your own experience. We appreciate your interest in us and strive to do our best by you, every time.
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Please note that our categories are rated from 1-5 stars based on the following factors:
Our Store:
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Our Goods & Our Services:
Comment: "Great service overall."
Comment: "I was in to get my emissions and safety inspection done on my lunch break. I was in and out. Sung was very helpful and knowledgeable about question I had for him about getting some work done to my vehicle. He didn't make me feel as if he was just trying to get me to spend money but it was the way he let me know the best and affordable way to get it done. I'm going back this weekend to get new tires all for the fact that the service was great. I will definitively let others know about this shop."
Comment: "The technician, Keith, was very well versed on my BMW and its issues which is rare in a non-BMW service location. He was also very truthful about what the car needed and did not try to up-sell services that were not required. I also want to compliment Edward at the service desk who was very helpful and had great customer service skills! My car was ready on time, the price came in under the estimate and runs like new again. If more independent service stations hired and trained employees like yours - the major dealership service stations would be going out of business. As long as I live near Herndon Elden Street will see all my cars!"
Comment: "Great Service from Leander at Centreville Tire and Auto."
Comment: "The service was clear and understanding to me. Leander Poe broke down each service my car was to receive And took my Jeep in right away. I will definitely recommend my family and friends to go see Leander at Centreville Tire and auto."
Comment: "Leander and Sung are two of the most courteous individuals I have met. They always recommend quality service and are super friendly."
Comment: "The staff at Centreville Tire & Auto are honest, attentive, and quick. I have brought some difficult car problems to them and they have fixed them, keeping me informed every step of the way. They have changed my tires, done oil changes, replaced heating systems. They have done it all and done it well. Service Advisor Michael Claros and General Manager Leander Poe both deserve praise for how well they deal with customers and make us feel informed and in control of our car repair decisions.!"
Comment: "Leonard and the service team were friendly,efficient and professional. I would highly recommend them to anyone and everyone for your car maintenance and repair needs. Sincerely, Dennis"
Comment: "I almost never write reviews, but felt obligated to share my experience at this location. On the Tuesday before Thanksgiving I needed an oil change before taking a long trip to Arkansas to visit family. I arrived at ECCC near closing hoping for a miracle. Sure enough, they were able to fit me in. Both Leander and Michael went out of their way to make sure I didn’t get on the road without having a safe car. They checked air pressure and all. I will make this my permanent home for my car needs. Thanks again for your professionalism and kindness. 5 Stars from me!"
Comment: "I went few months ago to the ECCC Elden Street Service and Tire Center, to buy New Tire for my Automobile.When I arrived to the hoping customer service area, the entire store associate received me with a great warm greeting. That is very important and appreciated!.Next to that the store associate gave me very pertinent information regarding about all types of tire price, durability, warranty etc and finally I decided to buy 4 new tires. November 27/2017 one of the tire accidentally damaged, and I went to Eliden Street Tire Center to discuss about the warranty matter of the tire, then Mr EDWAED AFZAL, gave me very good information about how can I get the warranty.He helped me as friend as well as he provided a great customer service for me. And thank you very much!!!!!"
Comment: "I've been bringing my own vehicles for years. Today I brought my mother's car for a second opinion as the dealership had recommended $2K in repairs. George did a thorough check and found that no repairs were needed and there were no safety concerns. Great news, thank you!"
Comment: "Every time I come here I receive great customer service and the prices are great."
Comment: "Goods quality and work velocity(efficient) are very important to you guys"
Comment: "Great service. Very satisfied. Leander was great explaining and answering all my questions. Thank you"
Comment: "As a realtor, having a vehicle that is working and fully functional is key for business. Last night my battery wouldn't turn over and I was literally dead in the water without a car. After a referral and looking for quotes, not only did ECCC offer the most affordable price for a new battery and eletrical systems check, but their service oriented, client-first attitude was a wonderful part of my experience. I brought my car in at 7 am and literally was given it back and I missed no business whatsoever. I told everyone in my office at Keller Williams Fairfax Gateway about the steller service and told them, non-negotiable, to check this place out the next time their car has any issues! 10/10, will be a client for life!"
Comment: "I just really enjoy taking my car to be serviced here. Leander is very professional, and all the guys just make me feel right at home. Leander shows great attention to detail, and I have never walked out feeling that I paid more than I should have, or was sold a service that I didn't need. So far so good. I'll be back in 5000 miles!"
Comment: "I came in to get a second opinion on a safety inspection. Leander was extremely helpful. He scheduled me to get the work done that is needed to pass the inspection. I felt very comfortable that he was honest and up front about what work was really needed."
Comment: "I took my truck here after reading the reviews so decided to give it a try. I had to get my check engine light repaired to pass emissions. The shop that failed my truck wanted over $200 just for the diagnostic fee so I decided to get a second opinion. I took my truck here to ECCC and they fixed the issue and had the emissions done for LESS than the the other shop wanted to just look at it. Very courteous and clean. I have found a new shop and will recommend to others."
Comment: "Excellent service! Leander was extremely helpful and knowledgeable. I will be back."
Comment: "(Yellow Honda S2000, 2004) 2 1st, I have a lot of respect for anyone that would work so hard on a 12 year old car. While it took a while, the results were much appreciated. The job was big, there were ups & downs which wasn't the shop fault; the only feed back was to store mgr about communication, which he corrected. Recently (7/8) I was there and Leander took care of everything. Very professional explained everything and is friendly & pleasant, and offers very good customer service. I have been going to Centreville for over 20 years and will continue giving them my business because of the integrity that the owner (Gary) has and instilled in all his shops and teams. Leander & the tech team are hard working people and like I said so helpful that I will continue to take all my vehicles there. Thank you SO-O-O-O much"
Comment: "The service was excellent, my car needed repairs and I had now way of getting home. Instead of having to stay there for 5 hours Mr. Poe drove me home. They fix my car and I felt that they did not try and take advantage of me. I had a problem the other day on July the 6th with my car engine light and Leander and Gustova were very help full in explaining what it could be and my options. I will always come here for any car problems I have in the future."
Comment: "You guys were very helpful and addressed my concerns right away. Leander was great on today, and the gentleman who helped me on Wednesday was also very helpful. With a late model vehicle like my 2001 Ford Explorer, you are always afraid of being ripped-off. I truly feel confident that you guys were honest and giving me good advice on what my car needed. I will definitely use your services again."
Comment: "We have been bringing our vehicles here for over 10 years. Staff always courteous. Working with Leander recently, who has always been professional and helpful."
Comment: "Leander was quite helpful and explained the recommended work. I will be coming back in July for some help on my Toyota for sure."
Comment: "We have always been pleased with the attention, courtesy and honesty of dealing with Leonard Newton. He is certainly a valuable asset to your business. There is no one else that we would ever want to schedule auto service with. Leonard is a very kind and caring person...he always makes our service visits pleasant and enjoyable! Looking forward to our next visit at Ashburn Service & Tire Center."
Comment: "I have been using the Ashburn location for 20+ years and 8 cars. I consistently have come way satisfied with both the vehicle service and the customer service every time I visit. Leonard is by far the most friendly and helpful person I have experienced over the years as it relates to any service based company I have used for any type of work (home, financial, retail). I look forward to many more years . Thanks Leonard!"
Comment: "Leonard and the staff provide excellent service. I have always trusted their knowledge and guidance."
Comment: "I have always been extremely happy with the service I have received at this location. The staff is always kind and courteous and willing to answer questions and explain services. Leonard has been especially helpful over the years. Love the shuttle service that is offered as well!"
We want to thank all our customers who have taken the time to let us know how we are doing. Through you, we know what we're doing right and continue to grow in our efforts to be the best auto repair shop around.
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